SOAR365’s case managers work tirelessly to ensure our participants are set up for success – both in their programs and in their personal lives. First, they meet with each participant’s family and care team. They create a plan just for them, detailing their likes, dislikes, strengths and goals.
From there, they work closely with our DSPs, taking on many reporting, coordination and compliance requirements. This allows our DSPs to focus on the day’s activities and be present with each participant.
“It’s the responsibility of both case managers and DSPs to work together to make sure our participants are safe and healthy at home,” says Sarah Waldrop, a SOAR365 case manager. “If we are told of something that is different about a participant (for example, their appearance or their lunch), we need to know the right person to reach out to, whether that’s their family, their group home, or their support coordinator.”
Both case managers and DSPs keep a close eye on any changes in our participants or any needs they may have – for food, housing, clothing, hygiene and more.
This personalized attention increases both the safety and quality of our program. Case managers also have connections to community resources that can help participants get what they need, whether at SOAR365 or at home.
“Compliance and case management staff are so important to the organization and the success of our program participants, and we do it with love,” says Laura Yackel, a SOAR365 case manager.
To learn more about the amazing support SOAR365 case managers provide to program participants, visit soar365.org or follow SOAR365 on Facebook, Instagram, LinkedIn and YouTube.