When case manager Laura Yackel began chairing SOAR365’s Wellness Committee, she knew just who should join—our participants! She quickly found enthusiastic recruits, like Java. Today, the committee is close to its goal of including program participants from every SOAR365 location.

Finding skill-building opportunities is one of the foundations of Laura’s job, as she helps participants set and achieve their goals. Our SOAR365 case managers are also responsible for key pieces of clinical documentation. These records help staff monitor participants’ wellbeing and show how SOAR365 staff members support our participants.

“It’s paramount we maintain 100% accurate and up-to-date records.” Laura explains. “Throughout the day, I’m also handling lots of communications from caregivers, Community Service Boards (CSBs), community organizations, government entities and more.”

Every few months, Laura collaborates with each of her assigned participants’ care team members. This way, everyone is on the same page about the participant’s needs, at home and at SOAR365. Java is glad to be a part of those meetings. “I really like when my parents and Laura meet with me to talk about how things are going,” she says. By working closely with our direct support professionals (DSPs), case managers can provide insights to caregivers. These might include any changes in behavior or new supports that are needed.

“Compliance and case management are so important, and we do it with love,” says Laura. Case managers listen to our participants, making sure they get to do their favorite activities. For Java, that includes everything from prom to fashion shows and from exercising to bingo.

While many aspects of Laura’s job are rewarding, the best part is simply being there. “I love to attend the events and celebrations so I can be with the participants, taking in all the fun with them,” she says.